Privacy Policy
Effective Date: January 1, 2024
Last Updated: December 9, 2024
Introduction
Tehke Holdings Ltd. ("Tehke," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our website, products, and services.
Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, preferences
- Communication Data: Messages, feedback, support requests
- Transaction Information: Payment details, purchase history
- Profile Information: Preferences, interests, demographic information
Information Collected Automatically
When you use our services, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, click patterns
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: See our Cookie Policy for details
Information from Third Parties
We may receive information about you from:
- Social media platforms (if you connect your account)
- Business partners and service providers
- Publicly available sources
- Marketing and analytics providers
How We Use Your Information
We use your information for the following purposes:
Service Delivery
- Provide, maintain, and improve our products and services
- Process transactions and fulfill orders
- Communicate with you about your account or transactions
- Provide customer support and respond to inquiries
Personalization
- Customize your experience and content
- Remember your preferences and settings
- Provide personalized recommendations
Communication
- Send you updates, newsletters, and marketing communications (with your consent)
- Notify you about changes to our services or policies
- Respond to your comments and questions
Analytics and Improvement
- Analyze usage patterns and trends
- Conduct research and development
- Test new features and improvements
- Monitor and improve service performance
Security and Compliance
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations and enforce our terms
- Protect our rights, property, and safety
- Resolve disputes and enforce agreements
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment processors
- Cloud hosting providers
- Analytics and marketing services
- Customer support platforms
- Email and communication services
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose information when required by law or in response to:
- Legal processes (subpoenas, court orders)
- Government requests
- Protection of our rights and property
- Public safety concerns
With Your Consent
We may share information with your explicit consent or at your direction.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Achieve the purposes described in this policy
When information is no longer needed, we securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have the following rights:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
Correction and Update
- Correct inaccurate or incomplete information
- Update your account information
Deletion
- Request deletion of your personal information
- Close your account
Objection and Restriction
- Object to certain processing of your information
- Restrict how we use your information
Withdraw Consent
- Withdraw consent for marketing communications
- Opt out of certain data collection
Do Not Track
Our website does not currently respond to "Do Not Track" signals.
To exercise these rights, please contact us using the information below.
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments and audits
- Employee training on data protection
- Incident response procedures
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard contractual clauses
- Adequacy decisions
- Privacy Shield frameworks (where applicable)
Children's Privacy
Our services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Tehke Holdings Ltd.
Email: privacy@tehke.com
Address: [Company Address]
Phone: [Company Phone]
Data Protection Officer:
Email: dpo@tehke.com
Regional Specific Information
For EU/EEA Residents (GDPR)
- Legal basis for processing: Consent, contract performance, legitimate interests, legal obligations
- Right to lodge a complaint with your local supervisory authority
- Data Protection Officer contact: dpo@tehke.com
For California Residents (CCPA)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale (we do not sell personal information)
- Right to non-discrimination for exercising your rights
For UK Residents
- Rights under UK GDPR
- Information Commissioner's Office (ICO) contact for complaints